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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mariann Nelson

Mariann Nelson

November 17, 2025

5  out of  5
rating by Mariann Nelson
"Keith called at the right time so we could change our auto insurance! He made this ever so quick and painless!!! And again, his timing was absolutely perfect! Thank you for the ease, rate decrease for auto and life insurance to boot!!! I have already started referring you to family!!!"
We responded:
"Mariann, thank you for your wonderful feedback! I'm happy to hear that Keith was able to assist you with such perfect timing and make the process smooth and efficient. It's great to know you're satisfied with the rate decrease for both auto and life insurance. Your referrals mean a lot to us! Let us know if we can help with anything else."
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Marmaduke

November 5, 2025

5  out of  5
rating by Marmaduke
"Bianca has been my rep for many years and she is excellent! Incredibly prompt and friendly service! Appreciate her and all she has done to protect my home and automobiles! Thank you Bianca!"
We responded:
"Marmaduke, thank you for your wonderful feedback! I'm happy to hear that Bianca has been providing you with prompt and friendly service over the years. We truly appreciate your trust in us to protect your home and automobiles. Let us know if there's anything else we can do for you!"
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John

November 4, 2025

5  out of  5
rating by John
"I have had State Farm for about 45 years now about 30 of which were up in the Chicago area and 15 here in the Jacksonville area which also included Palatka and I will just say right here right now that although I have dealt with my share of State Farm employees over the years and I'm not playing down the Excellence of others in Chris Nickas's Orange Park based location but when you get right down to it Bianca the office manager to me at least is the second coming of Christ personified if there was anything I could suggest to improve Bianca's demeanor service attitude or any combination thereof I sure as heck don't know what that would be because she's got it covered before I can even ask for it I am about to nominate her for canonization if there's room for another saint these days Signed, John T. Hillon, Jacksonville, FL 32204"
We responded:
"Thank you for your incredible feedback, John! I'm truly happy to hear about your positive experience with Bianca at our Orange Park office. Your long-standing trust in State Farm and your kind words about Bianca's exceptional service mean a lot to us. If there's anything else we can assist you with, feel free to reach out anytime!"
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DEAN Sheridan

November 4, 2025

5  out of  5
rating by DEAN Sheridan
"BIANCA GIVES FABULOUS SERVICE EVERYTIME I CALL HER. VERY PROFESSIONAL AND GREAT AT WHAT SHE DOES."
We responded:
"Thank you, Dean, for your wonderful feedback! I'm delighted to hear that Bianca consistently provides you with fabulous service. Her professionalism and expertise are truly valued by our team. If you ever need anything else, feel free to reach out!"
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Gerard Jennett

November 3, 2025

5  out of  5
rating by Gerard Jennett
"Bianca has helped us navigate all of our insurance needs since we moved to Florida three years ago. She responds quickly to all of our inquiries and always makes our day a little brighter."
We responded:
"Hi Gerard! Thank you for the five-star rating for Bianca! She is a wonderful part of our team and we are happy to hear that she provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
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Tibor Keresztesi

October 29, 2025

5  out of  5
rating by Tibor Keresztesi
"Diamond was very professional in assisting me with my auto and homeowner insurance. Thank you!"
We responded:
"Thank you, Tibor! I'm happy to hear that Diamond provided you with professional assistance for your auto and homeowner insurance. We appreciate your feedback and are here if you need anything else!"
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Nishee Johnson

October 28, 2025

5  out of  5
rating by Nishee Johnson
"Mariana Bianca Screciu is one of the best agents I have worked with in my life she is always willing to help even if its my fault that something is wrong. She has not once dropped the ball she has had me and my wife's back since the first day we setup our insurance with State Farm I have the upmost Respect for Bianca. Chris you have one of the best agents in the business"
We responded:
"Nishee, thank you for the wonderful words about Mariana. She is an absolute rockstar on our team and we are lucky to have her! I am so happy that she was able to help you with all of your insurance needs!"
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Todd And Carrie Hunn

October 11, 2025

5  out of  5
rating by Todd And Carrie Hunn
"We’ve been with Chris Nickas Insurance for many years now! They have always had five star customer service, and Been super helpful! We recently purchased a 2025 Class B van to take the Hangin with the Hunns YouTube channel on some road adventures, he got us a low rate and immediately made sure Everything was taken care of with the dealership! We are fans of Chris Nickas Insurance! 🙏🏻⭐️⭐️⭐️⭐️⭐️"
We responded:
"Todd and Carrie, thank you so much for your wonderful feedback! I'm delighted to hear that you’ve had such a positive experience with our office over the years. It's fantastic that we could assist with your new Class B van and support your exciting YouTube adventures. We’re always here to help with anything you need!"
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Linda Tanner

October 7, 2025

5  out of  5
rating by Linda Tanner
"Marissa Fritz just gave me a home and auto quote that came in over $90 a month less than I am paying with GEICO and Progressive. She was very thorough and professional. Highly recommend her and State Farm."
We responded:
"Thank you for your review, Linda! I'm happy to hear that Marissa provided you with a thorough and professional experience, and that you're satisfied with the savings on your home and auto quote. We appreciate your recommendation and are here for any future needs or questions you may have. Thanks for choosing us!"
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Stephen H

September 29, 2025

5  out of  5
rating by Stephen H
"Over the past 44 years we have had the pleasure of Bianca Screciu taking care of our Home and auto coverage. With that said, she is always there to answer any questions that we have, going out of the way to help us. She is the main reason other than Chris, why we have been loyal customers all those years. I can’t say enough how we appreciate her, professionalism , knowledge and genuinely caring like family.that she has given to us. We thank you for all that you do and will do."
We responded:
"Hi Stephen, we are thrilled to hear about your long journey with Bianca and Sandy at our office. Providing excellent service and personalized care is what we strive for every day. Thank you for your loyalty and for trusting us with your home and auto coverage. We look forward to continuing to serve you for many more years to come. - Chris Nickas, State Farm Insurance Agent, Jacksonville, FL"
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Anna Hicks

September 26, 2025

5  out of  5
rating by Anna Hicks
"I absolutely love Sandy, she is always so helpful and kind every time I call her. She is the best of the best!"
We responded:
"Thank you, Anna! I'm happy to hear that Sandy has been so helpful and kind to you. She truly is a valuable part of our team. We’re here to help with anything you need!"
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Sonia Parker

September 25, 2025

5  out of  5
rating by Sonia Parker
"I have been with State Farm for more years than I can remember. I have worked with Zack Hotelling and he has always been extremely responsive, helpful, knowledgeable, and professional. He has 100% been there at the drop of a hat when I needed him, and fought to make sure I received the service and help I needed when others dropped the ball. I can always count on Zach to have my back u til a situation is resolved."
We responded:
"Thank you, Sonia, for your wonderful feedback! I'm so happy to hear about your positive experiences with Zack. His dedication to providing responsive and professional service is truly appreciated. We're grateful for your continued trust over the years. If you ever need anything else, feel free to reach out!"
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Vivian

September 24, 2025

5  out of  5
rating by Vivian
"Thank you Sandy for providing me with the needed documents to support a renters insurance request. You made the process so easy! Much appreciated!"
We responded:
"Vivian, thank you for your wonderful feedback! I'm glad Sandy could assist you with your renters insurance documents and make the process smooth. If you need anything else, feel free to reach out!"
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Dee-Dee Shroyer

September 12, 2025

5  out of  5
rating by Dee-Dee Shroyer
"Zack called us, we had a quote done by them a few years ago, slightly higher than our insurance was at the time. State Farm lowered insurance premiums in Florida and I'm so glad he called us! They lowered our Auto about $250 every 6 months and our homeowners a little over $1500 per year over Allstate which we've had for decades!"
We responded:
"Thank you, Dee-Dee! I'm happy to hear that Zack reached out and that we could offer you such significant savings on your auto and homeowners insurance. It's great to have you with us at State Farm! If you ever have any questions or need further assistance, feel free to reach out. We're here for you!"
Profile photo of Dennis Shroyer

Dennis Shroyer

September 12, 2025

5  out of  5
rating by Dennis Shroyer
"Zach contacted me stating that he could save us money on our car insurance which he did . He lowered our deductible and still saved us $475.00 a year . I then asked him to quote our homeowners. He came back.$1,600.00 less than allstate for the same exact coverage. If you want to save money call Zach at Chris Nickas agency."
We responded:
"Dennis, thank you for sharing your experience! I'm happy to hear that Zach was able to help you save on both your car and homeowners insurance. It's great to know you found value in our services. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Kathy Burch

Kathy Burch

September 12, 2025

5  out of  5
rating by Kathy Burch
"Zach Hotelling with Chris Nicklas Ins Agency was outstanding. He was professional, polite and efficient. Was prompt in responding with my insurance needs."
We responded:
"Thank you for your review, Kathy! I'm happy to hear that Zach provided you with professional and efficient service. We appreciate your feedback and are always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Brian Roundtree

Brian Roundtree

September 6, 2025

5  out of  5
rating by Brian Roundtree
"I have been with State Farm for over 30 years. Both auto and home. I have lived across the US and dealt with more than 10 State Farm agents. Bianca at The Nickas team is the best period!"
We responded:
"Brian, you have been wonderful to work with! Thank you so much for the 5 stars and review. We truly appreciate having you as a member of our State Farm Family! As always - please let us know if there is ever anything we can help with."
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Sharon Deas

September 5, 2025

5  out of  5
rating by Sharon Deas
"Thanks Marissa for sending me a quote for home and auto. I had not even considered State Farm and we used to have it!"
We responded:
"Thank you, Sharon! I'm glad Marissa could assist you with a quote for your home and auto needs. It's great to reconnect with you and have you consider State Farm again. If you have any questions or need further assistance, feel free to reach out!"
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MBN

September 2, 2025

5  out of  5
rating by MBN
"What an amazing, knowledgeable and efficient agent State Farm has in Zach Hoetelling!! We had become disenchanted with our previous insurance agency (Progressive) and were interested in seeing what State Farm could do for us on our auto insurance as well as our RV insurance. Zach came through with flying colors and we are now happily insured by State Farm for ALL our insurance needs (including Homeowner's). I highly recommend that you seek out Zach at the Chris Nickas State Farm office in Argyle Forest. You'll be very happy you did!!"
We responded:
"Thank you! I'm delighted to hear about your positive experience with Zach. It's wonderful that he could assist you with all your insurance needs and make the transition to State Farm seamless. Your recommendation means a lot to us. If you ever have any questions or need further assistance, feel free to reach out!"
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Efrain Roldan

August 29, 2025

5  out of  5
rating by Efrain Roldan
"I've been with this agency since 2006 and they have also treated me like family. Bianca Screciu's quality of customer service is what has kept me with them for the past 19 years!"
We responded:
"Efrain, thank you so much! We appreciate you and your loyalty to us. We are so glad to have such an awesome client like you. Many thanks!"
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Yanel Gonzalez

August 29, 2025

5  out of  5
rating by Yanel Gonzalez
"Bianca was knowledgeable, professional, and caring. I got the insurance coverage I needed at a great price."
We responded:
"Thank you, Yanel! I'm happy to hear that Bianca was able to assist you with the coverage you needed. Our team takes pride in providing professional and caring service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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flaco restrepo

August 27, 2025

5  out of  5
rating by flaco restrepo
"Bianca offers a pleasant atmosphere and provides information with confidence and objectivity. She demonstrates her product knowledge, ensuring you get what you need. I highly recommend Bianca for your insurance needs. And best of all, she speaks Spanish. Thank you for your service."
We responded:
"Thank you, Flaco, for your wonderful feedback! I'm happy to hear that Bianca created a welcoming environment and shared her expertise with you. It's great that her Spanish skills were helpful as well. If you need anything else, feel free to reach out!"
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Rick Gordon

August 26, 2025

5  out of  5
rating by Rick Gordon
"Chris and Bianca always give me excellent advice and great customer service for all of my insurance needs."
We responded:
"Thank you, Rick! I'm happy to hear that Chris and Bianca have been providing you with excellent advice and great customer service. We appreciate your trust in us for your insurance needs. Let us know if there's anything else we can assist you with!"
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cindy rockwood

August 25, 2025

5  out of  5
rating by cindy rockwood
"This is my State Farm agency. I have been their customer for at least 15 years. Bianca Screciu, office manager, has been so kind and patient with all of my questions and concerns. She always has the answers. It is always a great pleasure to call and have Bianca to help me."
We responded:
"Thank you, Cindy, for your wonderful feedback! I'm happy to hear that Bianca has been so helpful and attentive to your needs over the years. We're grateful for your loyalty and look forward to continuing to serve you. If you ever need anything else, just let us know!"
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Lupe Valdiviezo-Smalls

August 25, 2025

5  out of  5
rating by Lupe Valdiviezo-Smalls
"My family and I have been with State Farm since 2023. We LOVE this insurance company for so many reasons! It has the best prices, close by office locations and delivers top notch customer service! We love Laurie Newmes! She is the sweetest, most caring and attentive representive we have ever encountered! Whenever we need something from State Farm she is the one we reach out to because we know she will listen to our concerns and take great care of us almost instantly. Laurie is very knowledgable and a true professional. We wrote this review to let everyone know that Laurie Newmes gets a five star review!"
We responded:
"Thank you, Lupe, for your wonderful feedback! I'm so happy to hear that you and your family have had such a positive experience with our office. Laurie truly is a gem, and I'm glad she's been able to provide you with the attentive and caring service you deserve. If there's anything else we can do for you, just let us know!"